Policies & Notifications
I accept payment via PayPal. Note: you do not need to have a PayPal account to use PayPal to process your order. If you have any questions about this, please contact me.
All shipping is first class USPS, and includes handling and packaging. Once payment is received, I will package and ship your order within 3 - 10 business days. Normally the processing time is 3 - 5 days, but during high times of peak sales, it may take the full 10 days. If you would like expedited shipping, or have any other special requests, please contact me before purchasing your item. I will be happy to accommodate if at all possible, including shipment by priority or express mail if desired. Any difference in postal fees will be added to your order.
For international shipping, please be aware that for some countries it may take 4 weeks or longer for your package to arrive. In some rare cases, it may take 6 - 8 weeks - I ask that you please wait 8 weeks before we take the next step of a reimbursement. If an international package is lost or stolen all reimbursement will be made with store credit only. Should a 2nd shipment (a 2nd attempt) be lost/stolen I will refund you your purchase. Also please be informed regarding your country's customs regulations, duty fees and taxes; I am not responsible for these details.
Refunds and Exchanges
Due to the unique one-of-a-kind nature of my work, I cannot accept returns or issue refunds. All sales are final. However, exchanges are possible; plesae contact me for information. Or if if there is a problem with your order after you receive it, contact me immediately and we will work to resolve it.
Additional Policies and FAQs
I am very sorry but I am no longer accepting custom orders. Should this policy change, I will post it here.
With the exception of items intended for announced shop updates, I am happy to put an item on hold for you, with the understanding that the order should be put through (by you) within 24 hours of the reservation. However, if you have a particular situation that may require a longer reserve, please contact me and I will try to accommodate your needs.
Wholesale and Consignment:
Please contact me for details.
Intellectual Property Notfications
Starry Road Studio / Karen Totten Copyright:
© 2008 - 2014, Karen Totten. All ceramic and metal (non-fiber) work is copyright protected. All images presented on this site, and all written material are copyright protected. None may be used without express permission from the owner.
WoolyWire™ is currently being filed as a US trademark: http://www.trademarkia.com/woolywire-86221126.html.
WoolyWire™ / Eleanor Thomas Copyright:
© 2010 - 2014, Eleanor Thomas. WoolyWire™ is the creation of Eleanor Thomas and is copyright protected as an artwork for use in jewelry and jewelry design applications, and other similar applications. You may use it for any and all of your jewelry designs (which of course may be photographed, published, worn, sold, etc.). You may you not however, copy the woolywire concept itself (i.e., you may not create fiber wrapped / spun wire for use in jewelry and jewelry design applications, and other similar applications.